Job Description

Title: Client Service Support Representative (Call Center)
Department: Client Service
Type: Full Time / Permanent
Location: Andover and Princeton

Overview

Responsible for the timely and accurate completion of incoming support requests received from our client base and their constituents. Responds to support requests via email and/or verbal communication with originators. Functions as a liaison with internal business partners to determine/gather client specific information related to their programs and utilizes this information to appropriately respond to client inquiries. Responsible for actively managing/updating tickets assigned in our ticketing system. Completes special projects assigned by the Client Service Support Manager as appropriate by performing the following duties.

Responsibilities

Duties and Responsibilities include the following. Other duties may be assigned.

Education/Experience

Prior call center or client facing experience required. Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software; internet software; order processing systems and contact management systems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A CyberGrants person is...

CyberGrants is successful because of the highly motivated people who work here and their deep enthusiasm for customer service and philanthropy. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through. Your passion and commitment will inspire your colleagues as you continue to place the client at the center of everything you do.

Apply

For consideration, please send résumé & cover letter, with salary requirements to hr@cybergrants.com.